At Laveli Royal Bank, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.laveliroyal.ch) and use our banking services. We are committed to handling your data responsibly and in line with Swiss data protection regulations and international best practices.
1. Who We Are
Laveli Royal Bank is a Swiss-based financial institution and a subsidiary of RAIFFEISEN Bank, one of the leading banking groups in Switzerland. Our head office is located in Zurich, Switzerland.
For any privacy-related questions, you can reach us at: 📧 privacy@laveliroyal.ch | 📞 +41 (0) XX XXX XX XX
2. Information We Collect
We may collect personal data from you in the following ways:
a. Information You Provide:
Personal details (e.g., name, address, date of birth, phone number, email)
Financial information (e.g., bank account details, income information)
Identification documents (e.g., passport, ID card)
Login credentials for our e-banking platform
b. Automatically Collected Data:
IP address and device information
Cookies and usage data when you browse our website
Browser type and browsing behavior
c. Information from Third Parties:
Credit reference agencies
Publicly available sources
Regulatory authorities
3. How We Use Your Information
We collect and process your data to provide secure and efficient banking services. Specifically, we use your data to:
Open and manage your bank accounts
Process transactions and payments
Verify your identity and prevent fraud
Improve our website, e-banking services, and customer support
Comply with legal and regulatory requirements
Communicate with you about updates, offers, and financial insights (with your consent)
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
Improve website functionality
Analyze traffic and usage patterns
Personalize content and advertisements
You can manage or disable cookies in your browser settings; however, doing so may affect the functionality of our website.
5. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with trusted third parties in the following cases:
With RAIFFEISEN Bank: For regulatory compliance and service alignment.
Service Providers: IT providers, payment processors, and fraud prevention partners.
Legal Authorities: When required by Swiss law or regulatory obligations.
All third parties we work with are bound by strict confidentiality agreements.
6. Data Security
We employ robust security measures to protect your personal and financial information, including:
Encryption of sensitive data
Multi-factor authentication for e-banking access
Regular security audits and monitoring
Secure servers hosted in Switzerland
7. International Data Transfers
As a Swiss-based bank, we store your data primarily in Switzerland. If any data is transferred outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards.
8. Your Rights
As a valued customer, you have the following rights:
Access: Request a copy of your personal data.
Correction: Update any inaccurate information.
Deletion: Request the deletion of your data, subject to legal requirements.
Objection: Opt out of certain data processing activities, such as marketing.
Data Portability: Request a transfer of your data to another institution.
We retain your personal data for as long as necessary to fulfill legal, regulatory, and operational obligations. Typically, this is a minimum of 10 years after account closure, in line with Swiss banking laws.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., partner services or financial resources). We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal data.
11. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated directly to you.
12. Contact Us
If you have questions, concerns, or require further information regarding this Privacy Policy, please reach out to us:
